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Terms of Service


For the business relationship between medialogik GmbH and the purchaser only the version of the following General Terms of Business that is valid at the time the order is placed applies. medialogik GmbH does not recognise the purchaser’s terms that differ from these, unless medialogik GmbH would have approved their validity expressly in writing.

Contract conclusion

Presentation of the products in the Online Shop does not constitute a legally binding offer but a non-binding online catalogue. Offers of all kinds are always subject to confirmation and non-binding unless they are expressly specified in writing as firm offers by medialogik GmbH. They are valid as long as stocks last. We reserve the right in case of non-availability to supply merchandise of equivalent value. You will be informed of this without delay. All orders are accepted as binding only when they are confirmed in writing or delivered with an invoice.

By clicking the order button you place a binding order for merchandise in your shopping basket. Confirmation of the receipt of your order is provided along with acceptance of your order immediately after you send it via an automated e-mail. This e-mail confirmation constitutes the establishment of a purchase agreement.

Dispatch and delivery

medialogik GmbH makes every effort to adhere to specified delivery dates. Delivery normally occurs within 2-7 business days, in the case of customised orders with options up to 14 business days. Shipping costs are billed to the customer unless otherwise agreed. The dispatch method and shipper are determined by medialogik GmbH. In case of delays you will be notified by e-mail of the approximate delivery date.

The shipping costs comply with those in the destination country and are automatically calculated when the order is placed. Any customs duty incurred is added to the shipping costs and is to be paid by the customer.

Transport insurance

Every shipment is 100% insured whilst in transit. Please also refer to shipping costs.

Agreement on quality of merchandise

The quality of a purchased item on which the contract is based is derived exclusively from the manufacturer’s instructions. Depictions of items only serve to illustrate the products or product groups and are therefore only examples; item descriptions are what count. Any deviations from this require agreement in writing.

Prices, due dates and payment

For the end consumer, prices are calculated, unless otherwise agreed, at the rates applicable on the day they are ordered. Prices stated are the end prices in euros and include statutory VAT. With shipments outside the EU the VAT is deducted at the time of order as long as the purchaser provides a valid VAT ID number. medialogik GmbH invoices are due net immediately unless another due date is stated on the invoice. Payment is only considered to have been made when the amount invoiced has been credited to the bank account of medialogik GmbH.

You may choose from the following payment options:

Credit card: The purchaser has a valid credit card and completes payment online via the payment service provider WorldPay.

Effectiveness of contract terms

If one or more provisions of the General Terms of Business become invalid, this does not affect the validity of the others.

Applicable law, jurisdiction

For all business relations the law of the Federal Republic of Germany applies. The sole place of jurisdiction in disputes with a purchaser who does not reside or have a business in Germany is Karlsruhe.

Operator information:

medialogik GmbH
Im Husarenlager 6a, 76187 Karlsruhe, Germany
Phone +49 721 266768-30
VAT-ID: DE222577833, Tax Office Karlsruhe
Represented by Managing Director Joachim Erb
Register court Mannheim, HRB 109907

Notice of cancellation

Right of withdrawal

You may withdraw from the contract entered into without giving reasons within two weeks in writing (e.g. letter, fax, e-mail) or by returning the item. The period begins no sooner than on receipt of this notice. In order to ensure the withdrawal terms are met, it is acceptable to send the notice of withdrawal or return the item in good time. The notice of withdrawal should be addressed to:

medialogik GmbH, Im HUsarenlager 6a, 76187 Karlsruhe, fax +49 721 5312992, e-mail

Consequences of withdrawal

If withdrawal is effected the benefits already received by both parties are to be returned and any profit derived from them (e.g. interest) to be surrendered. If you are unable to return the benefit received in whole or in part or only in impaired condition, you must provide the appropriate compensation. This does not apply when surrendering items if the item’s impairment is merely due to it being inspected – as it would have been possible for you to do in a retail store, for example. You can otherwise avoid the value replacement obligation by not using the item as if it were in your possession and to refrain from anything that adversely affects its value. Items that can be packaged for shipping are to be returned. You must bear the costs of returning them if the merchandise delivered is the same value as what was ordered and if the price of the item to be returned is no more than €40.00 or if the item is worth at the time it is cancelled and you have not yet provided a quid pro quo or a contractually agreed part payment. Otherwise you pay nothing to return the item. Items that cannot be packaged for shipping will be picked up at your premises. You must fulfil your obligations to refund payments within 30 days of sending your cancellation notice.

Limit of cancellation notice

Excluded from the right of withdrawal are goods that were custom-made for customers to their specification or were clearly tailored to meet their personal needs.

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